Legal info

This page provides links to our User Agreement and Privacy Policy, as well as a detailed overview of our data storage practices.

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Important Links

• User Agreement: This agreement outlines the terms and conditions you agree to when using our platform.

• Privacy Notice: Our Privacy Notice describes how we collect, use, disclose, and store personal data..

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Personal Data storage and management

1. Collection of personal data

• We collect personal information primarily to fulfill the contract obligations between Mindrift and our users, including remuneration withdrawals and support account management..
• Typical data collected includes name, email, contact information, and usage data.

2. Data storage process

• All personal data is stored securely on encrypted servers. We follow industry-standard security practices to prevent unauthorized access, misuse, or disclosure of your information.
• Data is stored only as long as needed to fulfill the purposes outlined in our Privacy Notice.

3. Access and control

• You can access and manage some of your personal data through your account settings. Some profile data changes may require verification or assistance from Support.
• If you need further assistance managing your data, you can reach out to our Support team.

Changing profile data

Some profile details can be updated by you, while others require verification or help from support. The change process may differ depending on whether your account is verified.

Location (country)

You can’t change your country in the profile on your own. Changing your country always requires document verification.

• If your account is not verified: you need to complete verification first. A verification task will appear in your account, and you’ll need to provide a valid document issued in the country you want to select.

• If your account is already verified: you may need to pass verification again with documents from the new country.

If the country in your documents doesn’t match the country you request, the change can be rejected. To request a country change, contact our support team.

Name

You can’t edit your name manually in the profile settings. Name changes are processed by support and may require verification.

• If your account is not verified: you’ll need to complete verification first.

• If your account is verified: small corrections (for example, fixing a typo) may be possible, but significant changes can require additional checks or re-verification.

To request a name change, contact our support team. We update personal data only according to documents.

Phone number

There may be two phone numbers connected to your account, and they serve different purposes:

• Phone number used for login (social account): this number belongs to the social account you use to sign in (for example, Google or Microsoft). To change it, update the phone number in your social account settings.

• Phone number in your profile: this number can be used to confirm certain operations on the platform (for example, withdrawals). You can change it in your profile: go to Account and click Edit in Contact details. You’ll receive an SMS to confirm the new number.

After changing the phone number in your profile, some operations (including withdrawals) may be unavailable for up to 7 days for security reasons. If you can’t update the number or don’t receive the confirmation SMS, contact our support team.

4. Data retention and deletion

• We retain personal data for as long as your account is active or as necessary to provide our services. Upon request, we will delete your personal information in accordance with our legitimate purposes, legal and regulatory obligations.

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For more details on data security, collection practices, and user rights, please refer to our Privacy Notice or User Agreement.